Frequently Asked Questions
The questions we get asked most, answered plainly.
Frequently Asked Questions
What types of cleaning services do you offer?
A full range of residential and commercial cleaning - house cleaning, recurring maid service, deep cleans, move-in and move-out, Airbnb turnovers, office and janitorial, medical office, school, restaurant, warehouse and industrial cleaning, plus specialty work including post-construction, disinfection, carpet, and tile and grout.
Do you bring your own supplies and equipment?
Yes. Our crews arrive fully equipped with professional-grade tools and products. If you prefer specific products for allergy or policy reasons we will use them - just tell us at booking.
Are your cleaners background-checked and insured?
Every team member is background-checked, insured and bonded before entering a client property. Certificates of insurance are provided on request.
How much does cleaning cost?
Residential pricing is based on bedrooms, bathrooms, type of clean and frequency. Commercial is based on square footage, facility type, restroom count and frequency. Our instant estimator gives a real range in about a minute.
Do I need to be home during the cleaning?
Not at all. Many clients provide a gate or alarm code and come home to a finished house. Access instructions are recorded at booking.
Why is the first clean charged at the deep clean rate?
A home that has not been professionally cleaned needs a reset first. Without it, every following visit is spent catching up instead of maintaining.
Can I skip or reschedule a visit?
Yes. Recurring plans include an easy skip-and-reschedule policy with no penalty.
Do you clean on weekends?
We clean Saturdays from 9:00AM to 2:00PM. Commercial contracts frequently run overnight and at weekends by arrangement.
What areas do you serve?
We serve DeKalb and Fulton - Decatur, East Atlanta, Kirkwood, Avondale Estates, Stone Mountain, Tucker, Downtown Atlanta, Midtown. If your city is not listed, ask: we very likely cover it.
Are your products safe for pets and children?
Yes. We hold IJCSA Green Cleaning and Non-Toxic Cleaning certification and default to low-VOC, non-toxic products in homes with children or pets, and in any child-occupied space.
Do you offer same-day or emergency cleaning?
Sometimes, depending on crew availability. Call us and we will tell you honestly whether we can cover it rather than promising and failing.
How do I pay?
We accept Visa, Mastercard, American Express, Discover, debit, Zelle and ACH bank transfer. Residential service is due on completion; commercial accounts are invoiced on agreed terms.
Still have a question?
Call us or send a message - a real person will answer it.